Privacy Policy

ARTICLE 1 – PERSONAL INFORMATION RECEIVED

When you make a purchase through our shop, as part of our buying and selling process, we collect the personal information you provide to us, such as your name, address and email address.

When you browse our shop, we also automatically receive your computer’s Internet Protocol (IP) address, which allows us to get more details about the browser and operating system you use.

Email marketing (if applicable): With your permission, we may send you emails about our shop, new products and other updates.

ARTICLE 2 – CONSENT

How do you get my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to us collecting your information and using it for that purpose only.

If we ask you to provide us with your personal information for any other reason, such as for marketing purposes, we will ask you directly for your explicit consent, or we will give you the opportunity to opt-out.

How can I withdraw my consent?

If after you give us your consent, you change your mind and no longer consent to us contacting you, collecting your information or disclosing it, you can notify us by contacting us at info@hyla-shop.be or by mail at: HYLA BELGIUM Avenue Guillaume Stassart 3 box 29, 1070 ANDERLECHT, Belgium.

ARTICLE 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our General Terms and Conditions of Sale and Use.

ARTICLE 4 – SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our services and products to you.

Your data is stored in Shopify’s data storage system and databases, and in Shopify’s general application. Your data is stored on a secure server protected by a firewall.

Payment:

If you make your purchase through a direct payment gateway, then Shopify will store your credit card information. This information shall be encrypted in accordance with the data security standard established by the payment card industry (PCI-DSS standard). The details of your purchase transaction are kept for as long as necessary to complete your order. Once your order has been finalised, the details of the purchase transaction are deleted.

All direct payment gateways comply with the PCI-DSS standard, managed by the PCI Security Standards Board, which results from the joint effort of companies such as Visa, MasterCard, American Express and Discover.

The requirements of the PCI-DSS standard ensure the secure processing of credit card data by our shop and its service providers.

For more information, please see the Shopify Terms of Use here or the Privacy Policy here.

ARTICLE 5 – SERVICES PROVIDED BY THIRD PARTIES

Generally speaking, the third party providers we use will only collect, use and disclose your information to the extent necessary to be able to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

With respect to these providers, we recommend that you carefully read their privacy policies so that you can understand how they will treat your personal information.

It should be borne in mind that some suppliers may be located or have facilities located in a jurisdiction other than yours or ours. So if you decide to pursue a transaction that requires the services of a third-party provider, your information could then be governed by the laws of the jurisdiction in which that provider is located or those of the jurisdiction in which its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, the information belonging to you that was used to complete the transaction could be disclosed under United States law, including the Patriot Act.

Once you leave the website of our shop or are redirected to the website or application of a third party, you are no longer governed by this Privacy Policy or the General Terms and Conditions of Sale and Use of our website.

Links

You may leave our website by clicking on certain links on our website. We assume no responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.

ARTICLE 6 – SECURITY

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered or improperly destroyed.

If you provide us with your credit card information, it will be encrypted using the SSL security protocol and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100 % secure %, we follow all the requirements of the PCI-DSS standard and implement additional standards generally recognised by the industry.
WITNESS FILES (COOKIES)

Here is a list of cookies we use. We have listed them here so that you have the opportunity to choose whether you want to allow them or not.

_session_id, a unique session identifier, allows Shopify to store your session information (reference, landing page, etc.).

_shopify_visit, no data retained, persists for 30 minutes since the last visit. Used by the internal statistics tracking system of the provider of our website to record the number of visits.

_shopify_uniq, no data retained, expires at midnight (depending on the location of the visitor) the following day. Calculates the number of visits to a shop per single customer.

cart, unique identifier, persists for 2 weeks, stores information about your shopping cart.

_secure_session_id, unique session identifier

storefront_digest, unique identifier, undefined if the store has a password, it is used to know if the current visitor has access.

ARTICLE 7 – AGE OF CONSENT

By using this website, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any dependent minor to use this website.

ARTICLE 8 – AMENDMENTS TO THIS PRIVACY POLICY

We reserve the right to change this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after their publication on the website. If we make changes to the content of this policy, we will notify you here that it has been updated, so that you know what information we collect, how we use it, and under what circumstances we disclose it, if any.

If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

QUESTIONS AND COORDINATES

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@hyla-shop.be or by mail at HYLA BELGIUM

[Re: Privacy Standards Officer]

[Avenue Guillaume Stassart 3 box 29, 1070 ANDERLECHT, Belgium]